FAQs

 

1. Why are the boxes called Heart Boxes?

We are sending a lot of love from you to your favourite people out there. So we want them to know a lot of heart (both from you and us) is in the packages they are receiving. 

 

2. Are contents of the Heart Boxes always the same?

We like to shake things up a little now and then. We want the every person to always have a happy surprise even if it's their second or nth time receiving a Heart Box. So check in with us often on our Instagram and the website to see what new things are coming up.  

 

3. What is the size of a Heart Box?

The Signature Heart Box measures 20cm x 20cm x 10cm. Our Mini Heart Box measures 17cm x 17cm x 6cm. 

 

4. Can I customize a Heart Box?

A BIG YES. We know you are really good at curating a gift box. So, you can build your own Heart Box in our Build your Own Heart Box collection. Put in as many or as little goodies as you like and we will pack it up and send it for you. Easy peasy. But if you need our help, we are more than happy to do so. Just drop us an email at info@heartinbox.com

 

5. How quickly will my Heart Box be sent?

We endeavour to send out your Heart Box at the quickest time possible, within 2-3 business days from when your order is received. (Our shipping partner will require a bit more time afterwards to get your Heart Box into your hands, depending on where your Heart Box is headed for.)

 

6. What is the return policy?

All Heart Boxes are final sale items. Which also means no return or refund will be made once purchased. 

 

7. What if my Heart Box comes damaged?

We will take the issue up with the courier we are using and determine our next steps from there. We want our mamas or any special ladies to receive the Heart Boxes in nothing less than perfect condition. A refund or replacement will be determined solely under the discretion of Heart in Box. 

 

8. What is the cancellation policy?

If you have a change of mind, please email us at info@heartinbox.com within 30 minutes of the time of your purchase. Beyond the stated time period, we will not accept any cancellations. We do want to pack your Heart Box at the quickest time possible so your favourite mama can be surprised at the soonest.  

 

9. Are the food items in the Heart Box gluten-free and all natural?  

Please read the nutrition labels before consumption of the food items featured in the Heart Boxes. 

 

10. How do we contact you? Even for a chat?

Yes. We love to hear from you and about the awesome women in your life. Please do not hesitate to email us at contact@heartinbox.com and we will get back to you at the soonest, especially with regard to the Heart Boxes you've ordered.