Shipping

What is the return policy?

There are no returns or refunds on any Heart Boxes, all sales are final. 

 

What are my shipping options?

We are Brisbane based. We use a combination of courier services and Australia post for shipping across Australia. 

  • Standard shipping within Australia will arrive in 2 - 7 days from when the parcel ships. Shipping to Western Australia it will arrive can take up to 10 days. If you want the item to arrive in Western Australia guaranteed less than 7 days, please select express shipping
  • Express shipping within Australia will arrive by the next business day from when the parcel ships.

Only express shipping is available for international orders (with the exception of New Zealand as it is not too far from where we are). International orders will arrive within 3-5 business days from when the parcel ships. However, if you have a request for standard international orders or if you would like to purchase an item without a Heart Box, please contact us at info@heartinbox.com

Please note that we cannot ship to a PO Box address. We use a door to door courier service so Mr Courier Man prefers an actual address. 

 

 

Can I ship a Heart Box to anywhere else in the world?

Yes! We do ship internationally. We want the parcels to arrive at an exceptionally fast time even to other parts of the world. Quick delivery is important to you and us. Hence we only ship via express door-to-door. We are not responsible for the reimbursement of any fees assessed at the time of delivery.

Please note that we cannot ship to a PO Box address. We use a door to door courier service so Mr Courier Man prefers an actual address. 

 

Is shipping included? 

Shipping will be an additional charge and price is subject to change depending on where the package is being shipped to.

Free Shipping within Australia for orders $90 and more, otherwise $9.95 Australia wide! Express shipping within Australia is available for $19.95

Our international shipping rates are currently as such:

Asia Pacific - Express shipping (2- 3 days): $45

Europe - Express shipping (2- 3 days): $45

New Zealand - Standard shipping (3 to 5 days): $18; Express shipping (1 -2 days): $30

USA/Canada - Express shipping ( 2 to 3 days): $45

Singapore & Malaysia - Express shipping ( 1 to 2 days): $35

Rest of the world - Express shipping Flat rate $45
If you do not require a Heart Box and only want the item shipped internationally, please contact us at info@heartinbox.com and we will arrange for a standard shipping for you. 

 

  

How quickly will my Heart Box be shipped?

Heart Boxes will ship out of Heart in Box HQ within 2-3 business days from Brisbane, Queensland. 

 

What if my Heart Box comes damaged?

If your Heart Box is delivered damaged please email us at contact@heartinbox.com and send photos of your damaged package and we will work with the courier/Australia Post and determine next steps.